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FAQs FOR GUESTS
FINDING A PROPERTY
How do I book an 'Instant booking' property?
The Host is taking a long time to reply to my availability enquiry. What can I do?
How do I search for a property?
I have already confirmed my booking, but the dates of my stay have changed. What do I do?
Will I receive the owner's phone number after I book?
I've sent a Booking Request. How much time does the Host have to accept my booking?
Why am I asked to send proof of ID?
How do I pay upon arrival? I don't feel comfortable paying up-front.
Do I pay through the website? Should I pay offline (by bank transfer for instance)?
How do I check in once I arrive at the property?
When is my check-in time?
How are keys exchanged?
How do I find my HouseTrip account?
My question isn't answered here. What do I do?
Where can I change the language of the website?
FAQs FOR HOSTS
Why is ‘Instant Booking’ good for me and how do I become eligible?
Is it free to list a property?
My property doesn’t show up on the site, why is that?
I have confirmed a booking, what next?
I have received a message from a Guest/Host but I do not speak the same language. What should I do?
Can HouseTrip cancel a booking?
When do I get paid?
Who handles the additional fees?
How do I get paid?
TIPS AND SUGGESTIONS
What do the ‘Impeccable’ and ‘Expert’ trophies mean and how do I earn them?
How can I take great pictures?
How can I improve the quality of my listing?
How do I upload my payment details?
How can I manage my photo gallery?
How can I edit my personal details?
Managing my external calendars
How do I edit my calendar?
Finding your iCal link in your Google calendar.
MOBILE APP FOR HOSTS
Working with the mobile app
Where can I change the currencies of the properties? What currencies are accepted?
How can I create a HouseTrip account?
Am I eligible to take part in the HouseTrip+ Guest Loyalty Programme?